Frequently Asked Questions

Check the driver-door placard and owner handbook, then confirm the complete marking, such as 225/45 R18 95W XL. A size already on a modified vehicle may not be approved.

The first number is nominal section width in millimetres, the second is aspect ratio, R indicates radial construction, and the next number is wheel diameter in inches. The following load index and speed symbol are also essential.

Load index identifies the maximum load a properly inflated tyre can support under specified conditions. It must meet the vehicle and axle requirements.

The speed symbol identifies tested speed capability under specified conditions. It is not permission to exceed legal limits and must meet vehicle requirements.

Only after confirming wheel compatibility, load and speed requirements, clearance, gearing, speedometer effects, drivetrain requirements, and applicable law with a qualified professional.

Offset is the distance between a wheel’s mounting face and centreline. Changing it moves the wheel inward or outward and can affect brakes, suspension, steering, bearings, and body clearance.

A pattern such as 5×114.3 identifies five mounting holes on a 114.3 mm pitch circle. It must match exactly.

It is the opening that fits over the vehicle hub. It must match directly or use an approved hub-centric solution.

Submit the year, make, model, trim, drivetrain, brake package, current sizes, and all modifications. A professional unmounted test-fit is required before permanent installation.

Only when the product page expressly says so. Verify the included quantity and hardware before ordering.

We provide a customer-oriented fitment guarantee when we expressly confirm the product using complete, accurate vehicle information and the product is professionally test-fitted before mounting or use.

Use a qualified professional with appropriate mounting, balancing, torque, and inspection equipment.

Yes. Free standard shipping is available to eligible addresses in all 50 states.

Standard delivery normally takes 5–7 business days after the order is confirmed and ready for dispatch.

Standard shipping is free to eligible addresses in all 50 states. Checkout should display a $0 standard shipping charge.

Use the tracking link sent after fulfillment. Shopify order status can be updated from the backend when fulfillment and tracking information change.

Yes. Rims, tyres, and larger orders may ship separately and arrive on different days.

Do not install the item. Photograph the package, shipping label, product, and damage, keep all packaging, and contact us promptly.

Contact us immediately. An address change cannot be guaranteed once processing or dispatch begins.

Eligible returns are accepted within 30 calendar days after delivery.

Normally no, unless the item is defective, damaged, incorrectly supplied, or applicable law provides a remedy. Test-fit before mounting.

Approved refunds are processed within 15 days after the return is received and inspected. The payment provider may need additional posting time.

Customers normally pay for an approved change-of-mind return. VL AUTOMOTIVE provides an appropriate return method for a confirmed incorrect, damaged, or defective item.

Eligible rims and tyres include a six-month limited warranty beginning on the delivery date.

Road hazards, punctures, potholes, curb or impact damage, collisions, misuse, and ordinary wear are not normally defects in materials or workmanship.

Stop using an unsafe product and email your order number, product markings, installation information, issue description, and clear photographs.

Cash App, Zelle, Apple Pay, PayPal, and wire transfer may be available when shown at checkout or through an authenticated invoice.

No. The website lists account types only, not payment-recipient names or identities.

Use checkout or authenticated VL AUTOMOTIVE instructions, verify unusual requests through info@vlautomotive.com, and never share passwords or one-time codes.

The store is intended for the U.S. market and USD. Shopify’s primary currency must be changed in Admin before launch because the current payment gateway blocks the change through this connection.

Only brands represented by current, genuine store inventory should be listed. Availability can change, so use the live Brands directory and product pages.

No. A brand name identifies a manufacturer or product family and does not imply authorization, partnership, endorsement, or service-provider status unless expressly verified.

The exact product title, condition, quantity, images, specifications, brand, identifiers where available, price, availability, shipping, return, warranty, and fitment information.

Contact us promptly. Cancellation may not be possible after dispatch, special-order processing, mounting, balancing, or other custom work begins.

Check cold pressure, tread, sidewalls, and valves regularly; correct alignment or balance problems; rotate where permitted; and never exceed load or speed capability.

Clean cool wheels with appropriate products and soft tools. Avoid harsh acids and abrasives, remove road salt and brake dust promptly, and follow finish-specific instructions.

Yes. The catalogue also includes suspension and lift kits, exterior and body accessories, exhaust and performance systems, engine/fuel/cooling parts, lighting/electrical, clutch/drivetrain/steering, interior/seating/cargo and tools/workshop equipment.

Send the vehicle year, make, model, trim, engine, drivetrain, VIN or OE/MPN, position and any modifications. Confirm the exact variant and included hardware before ordering.

Yes. Multi-item, oversized or freight orders may use separate packages and tracking numbers.